CheckSpector Support
Something not working, or a question the page below doesn't answer? Email support@ascentenvision.com and a real person will read it. We usually reply within two business days.
Getting in touch
The more of this you can include, the faster we can help:
- Your iPhone model and iOS version — Settings → General → About
- What you were doing when it went wrong, and what you expected instead
- A screenshot, if it's something you can see
One thing you can skip: don't send us the receipt itself. We can almost always work it out from a description, and there's no need to share what you bought.
Common questions
The scan misread my receipt
Receipt printers vary enormously, and faded thermal paper is the usual culprit. Things that help:
- Flatten the receipt and photograph it straight on rather than at an angle
- Get more light on it — a dim restaurant table is the hardest case
- Fill the frame with the receipt, without cutting off the edges
- If the total is smudged or torn, type the amounts in by hand
Every figure CheckSpector reads can be corrected before you save, so a misread never has to become a wrong answer.
Can I use it without the camera?
Yes. Decline the camera permission and enter the amounts by hand. Every feature works the same way — the camera is a shortcut, not a requirement.
Why does it ask for photo library access?
Only so you can pick a receipt you've already photographed. The app reads the picture and discards it; it never saves or uploads your photos. Decline it and the camera and manual entry still work.
Does it work without an internet connection?
Always. CheckSpector has no network connection at all — it works identically on a plane, in a basement, or abroad with data switched off. Nothing you scan is sent anywhere.
How do I delete a saved scan?
Swipe on any entry in the history list to delete it. To remove everything at once, delete the app — the history lives only on your iPhone and goes with it.
Where is my data stored?
On your iPhone, in the app's own private storage. There is no account and no server. See our privacy policy for the detail.
I want a refund
Purchases are handled by Apple rather than by us, so refunds go through Apple directly at reportaproblem.apple.com. Do tell us what went wrong as well — we'd like to fix the cause.
I have an idea for a feature
Send it to the address above. We read every suggestion, and a fair number of them have shipped.
Contact
Ascent Envision LLC
support@ascentenvision.com